training & development services: customer feedback

• "The Microsoft Word templates that Jenny developed and installed on our network have saved us a lot of time and work.  She was also a great help to us as we started to implement them, with follow-up support and advice."

            - Cathy Patrech, Potts Latimer Solicitors, Sydney
 
• I have great faith in Jenny’s ability to help people get the best out of their PC’s.  Experts sometimes make the assumption that their students are more knowledgeable than they actually are, with the result that pupils can easily get left behind.   Jenny,  however,  is very good at gauging the competency levels of her students and helping them demystify the workings of their machines...for someone who has such an advanced knowledge of how computers work and what they can do, she has the great ability to see problems from the layman’s point of view.  In Jenny’s training sessions,  there is no such thing as a silly question!
- Mary Goldsack, Commercial Manager, ID Tours Sydney

• "Jenny has worked with our company as a contractor and has provided superior customer service, and user friendly IT solutions to help all parts of the business. Jenny is a creative and multitalented professional who has redrawn the standards of IT service in our company. Jenny assisted me personally and the HR team to improve our practices and increase our efficiency, through the creation of templates and databases that met our needs. As a result, we have standardised some of our HR tools and significantly reduced the amount of time we spent on administrative tasks She has assisted in troubleshooting IT problems and was always able to find a viable solution. I found Jenny able to converse in common user language, understand our needs, develop a number of solutions and deliver high quality and best practice IT solutions within strict deadlines. Jenny has demonstrated her ability to work in a culturally diverse organisation, where English language skills vary. Jenny also provided one on one coaching and group coaching to staff, which helped reduce the fear and frustration in using pc's and various software e.g. excel, access etc. Jenny also sought input and feedback from users to ensure IT needs were being met. Jenny has both the technical skills and people skills (which are rare to find) that make her invaluable to anyone who uses pc's."
            - Susan Bull, Human Resources, JTB Australia Pty Ltd
• "Thanks to Jenny's training and helpdesk support I am much more confident using my computer.  It is especially helpful that she is able to explain concepts to me in Japanese.  Her advice is always friendly and professional."

             - Keiko Takahashi, Branch Manager, I.D. Tours Melbourne